Further to the cancellation of many medical exams due to the COVID-19 (coronavirus) Pandemic, our customers remain our top priority.
If your exam has been cancelled/postponed, please review the appropriate guidance further down this page, then send an email to enquiries@pastest.com and include the following information:
- Your exam subscription
- Location of the cancelled exam
- Date of the cancelled exam
- Your Order ID
- Date of Purchase
- The email address that you use to log into MyPastest
I want to buy a new Pastest subscription
That's great news! If you purchase an online subscription and your exam is subsequently cancelled/postponed due to COVID-19, you will be eligible for a 50% discount off your next Pastest subscription.
- We will also offer you a 50% discount if travel restrictions are subsequently imposed by your country of residence, stopping you from attending an exam in a different country.
- We reserve the right to request proof of cancellation/restrictions in order to provide you with your discount.
I purchased my subscription on or after 1 October 2020
If you purchased an online subscription on or after 1 October 2020, and your exam has subsequently been cancelled/postponed due to COVID-19, you are eligible for a 50% discount off your next Pastest subscription.
- We will also offer you a 50% discount if travel restrictions are subsequently imposed by your country of residence, stopping you from attending an exam in a different country.
- We reserve the right to request proof of cancellation/restrictions in order to provide you with your discount.
I purchased my subscription before 1 October 2020
If you purchased an exam date-specific subscription before 1 October 2020
(For example, MRCP Part 1 - January 2021, MRCS Part A - April 2021)
- If the exam is cancelled, either worldwide, or at your local exam centre, we will extend your subscription free-of-charge to run to the next available sitting.
- We will also extend your subscription if you are unable to attend an exam due to travel restrictions imposed by your country of residence.
- We reserve the right to request proof of cancellation/restrictions in order to apply your extension.
- We cannot provide extensions as a result of exam centres being over-subscribed.
If you purchased a monthly subscription before 1 October 2020
(For example: USMLE Step 1 - 3 Months, Dentistry - 12 Months)
- We will extend your access by the same length of subscription that you purchased. This will be done on a case-by-case basis if you meet one of the following criteria:
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You are unable to attend an exam due to travel restrictions imposed by your country of residence
- You were due to sit a cancelled UK Medical School exam
- You were due to sit a cancelled Dentistry exam
- Your USMLE Step 1 or Step 2 CK exam date was cancelled or postponed.
- We reserve the right to request proof of cancellation/restrictions in order to apply your extension.