COVID-19

We've Got You Covered!

Important information about how we are helping Pastest users during the COVID-19 Pandemic

Further to the cancellation of many medical exams due to the COVID-19 (coronavirus) Pandemic, our customers remain our top priority.

Please note: in order to fairly support our users into 2021 and beyond, we are no longer able to provide free extensions in the event of exam cancellations. 

If your exam has been cancelled/postponed, please review the appropriate guidance further down this page, then send an email to enquiries@pastest.com and include the following information: 

  • Your exam subscription
  • Location of the cancelled exam
  • Date of the cancelled exam
  • Your Order ID 
  • Date of Purchase
  • The email address that you use to log into MyPastest

I want to buy a new Pastest subscription

That's great news! If you purchase an online subscription and your exam is subsequently cancelled/postponed due to COVID-19, you will be eligible for a 50% discount off your next Pastest subscription.

  • We will also offer you a 50% discount if travel restrictions are subsequently imposed by your country of residence, stopping you from attending an exam in a different country. 
  • We reserve the right to request proof of cancellation/restrictions in order to provide you with your discount.

I purchased my subscription on or after 1 October 2020

If you purchased an online subscription on or after 1 October 2020, and your exam has subsequently been cancelled/postponed due to COVID-19, you are be eligible for a 50% discount off your next Pastest subscription.

  • We will also offer you a 50% discount if travel restrictions are subsequently imposed by your country of residence, stopping you from attending an exam in a different country. 
  • We reserve the right to request proof of cancellation/restrictions in order to provide you with your discount.

I purchased my subscription before 1 October 2020

If you purchased an exam date-specific subscription before 1 October 2020

(For example, MRCP Part 1 - January 2021, MRCS Part A - April 2021)

  • If the exam is cancelled, either worldwide, or at your local exam centre, we will extend your subscription free-of-charge to run to the next available sitting.
    • We will also extend your subscription if you are unable to attend an exam due to travel restrictions imposed by your country of residence.
  • We reserve the right to request proof of cancellation/restrictions in order to apply your extension.

If you purchased a monthly subscription before 1 October 2020

(For example: USMLE Step 1 - 3 Months, Dentistry - 12 Months)

  • We will extend your access by the same length of subscription that you purchased. This will be done on a case-by-case basis if you meet one of the following criteria:
    • You are unable to attend an exam due to travel restrictions imposed by your country of residence
    • You were due to sit a cancelled UK Medical School exam
    • You were due to sit a cancelled Dentistry exam
    • Your USMLE Step 1 or Step 2 CK exam date was cancelled or postponed. 
  • We reserve the right to request proof of cancellation/restrictions in order to apply your extension.

We hope that our response goes some way to minimising the disruption to your exam preparation and that you all stay fit and healthy.

If you have any further queries on Pastest’s response to the COVID-19 Pandemic, talk to us on live chat, or email enquiries@pastest.com