Get Involved!

We don't shy away from customer feedback - in fact we positively encourage it!

Seeking your opinion on how we're doing is central to everything we do as it helps us to fine-tune and develop our products so they hit the spot every time.

Want to go one step further and work for us? Visit our Work with Pastest page:
Work With Pastest
10,000+
Number of customer enquiries responded to (and dealt with) in the last 12 months
3000+
Independent Trustpilot reviews left by our users (4.4 stars out of 5 - that's 'Excellent' by the way!)
16,840
Feedback on our exam questions submitted by users in the last 12 months

We're good listeners

For any company to be successful, it needs to have an intimate understanding of what its customers need (and sometimes, even, what they don't yet know they need!).

At Pastest, our customers are central to everything that we do.

Whether it's usability testing, responding to feedback on our questions, quickly resolving a technical issue or even just asking them how their exam went, we're programmed to listen to what our customers have to say as their input is highly valued and vital.  

We then take a lot of what you tell us, sprinkle over some Pastest magic (normally pulled from our usage data) and then turn them into useful content for future candidates. Examples of these are our White Papers, Common Topics and other neat Infographics

If we stopped listening, we'd stop learning - and that's not a good look for an edTech company like us! We genuinely love feedback and working with students and doctors to help make our resources better and better - so keep it coming!

Let's talk

We love nothing more than to get a group of doctors together to talk about medical exams. Our desire to have detailed discussions with our users (and non-users) has taken us to all four corners of the UK, the US, the Caribbean and India!

At our last check we hold up to 30 focus groups and have around 150 one-to-one customer conversations per year, on topics such as test prep resources (including our own), exam anxieties, updates to exam format, marketing and technology.

We find these conversations to be really worthwhile as we can very quickly understand what we're good at, what we're less good at and how we can help to ease those dreaded exam nerves through future product innovation.

Keep an eye on your inbox - you may be next on our list!

Our survey says...

A great way to quickly get the views of hundreds of our users is through a survey.

We systematically send these out throughout the year following each exam, or if we've just got some burning questions to ask!

They're usually short and snappy - we know you're pushed for time - and help us to build a big picture of how accurate our resources are compared to the real exams. We've created and sent out 130 surveys in the last 12 months so that's lots of data to analyse!

Get in touch

Want to help out with future focus groups? Got a great idea about how we can improve Pastest? Fancy writing a blog or creating a vlog about your test prep? Or just got something you want to get off your chest?

Fill in our simple survey to share something with us (of course, if you carry out any work for us you will be rewarded!)

Independent reviews

All of our customers are invited to submit a review of the product they've used or the service they've received through Trustpilot, one of the world's most popular consumer review websites.

We prefer to collect and share testimonials this way as they're totally independent and much more credible than unverified reviews posted on other websites.

It's great to hear what you think about Pastest (whether good or bad - thankfully it's mainly the former!) as it helps us to decide to do more of the things you love and gives us food for thought if there are aspects of our products and services you think could be improved.

If you'd like to leave a review about Pastest, head to our Trustpilot page:

What YOU think about Pastest

Applause for the App

We've always believed that our mobile app sets us apart from other test prep providers, and looking at its ratings in the App Stores - our users think so too!

Ease of use, design, ability to answer questions offline are just some of the many reasons our users have felt the urge to rate our app highly (across the iOS App Store and Google Play the app has been rated over 1700 times, currently averaging 4.3/5).

But you know what - you think the current app is good? Wait until you see App 3.0 - coming to a store near you in 2021! For now, feel free to tell us what you think about our existing app:
Rate on Google Play Rate on App Store