Placing your order
Once you've found the items you wish to buy, click the 'Add to Basket' button to begin placing your order. When you have finished adding products to your basket, clicking on the 'checkout' link in your basket or at the top right of your screen.
You can go straight to checkout to pay for your goods. You will be required to register with us (please note that this does not include your payment card details) and to set up a password.
If you have already registered online with Pastest, simply enter your email address and password when prompted during the checkout process. At the checkout, you can review and amend your order details.
When you're ready to complete your order, click the ’place order now’ button and wait for an online receipt. You will also be sent a confirmation email shortly after placing your order.
If you need help placing an order or have any other questions, please get in touch on firstname.lastname@example.org or telephone on +44 (0)1565 752000 (Monday-Thursday 8:30am-4:30pm, Friday 8:30am-3:00pm GMT).
You can place your order over the telephone by calling +44 (0)1565 752000 (Monday-Thursday 8:30am-4:30pm, Friday 8:30am-3:00pm GMT).
Send a cheque (see 'Accepted payment methods' for more details) and cover letter stating which product(s) you wish to purchase to:
Indian book ordersFor more details on purchasing Pastest titles in India, please contact:
Thieme Medical and Scientific Publishers Private Limited
A-12, Second Floor, Sector -2,
Uttar Pradesh, India
Phone: +91 120 4556600
Accepted payment methods
2 Canute Square
Account number: 10077846
Account name: Pastest Limited
BIC: RBOS GB 2L
IBAN. GB65 RBOS 1622 2710 0778 46
Please note we do not accept banker's drafts due to the charges we incur in processing the payment.
How do I log in?
To reset your password please click the 'Forgotten password?' link in the top toolbar. Please note you will only receive a new password if your account has been authenticated. If you have authenticated your account but don’t receive a new password, please check your junk/spam folders, or contact us on email@example.com.
Before you log in to MyPastest for the first time you'll need to authenticate your account.
An authentication email is sent to you the first time you register your email address with us. Just follow the instructions and click the link in the email to authenticate your account.
If you've lost, deleted, or not received your authentication email, please check your junk/spam folders, or email firstname.lastname@example.org to get it resent to you.
Common reasons for failed logins include:
Problems with your web browser
Many issues are specific to a certain browser, so it’s a good idea to try a different browser (such as Chrome, Firefox, Safari or Internet Explorer) as a troubleshooting step.
Your email and password must match exactly with the details you registered with us. The password field is case sensitive, and symbols such as @ may appear on different keys depending on the computer you are using. If you decide to cut and paste the password, please double check it does not add an additional space at the beginning or end. If you would like to reset your password, please click the 'Forgotten password?' link in the top toolbar.
Your account has not been authenticated
To authenticate your account you must click on the link in the authentication email we sent to you when you first registered with us. If you have not received this email, check your junk mail. If you would like this email to be resent, please click the link on the ‘authentication required’ page that appears when you try to log in, or email us at email@example.com.
If you're still unable to log in, please contact us on firstname.lastname@example.org or +44 (0)1565 752000.
How do I reset my performance data?
Can I extend my subscription?
When do the subscription prices change?
We change the majority of our subscriptions and prices based on exam dates. For example, if the MRCP Part 1 exam takes place on 6th September 2016, by that date we will:
- Remove the September 2016 subscription
- Add a May 2017 subscription
- Change the price of the January 2017 subscription as it becomes the 'next' exam
Can I cancel my order?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Pastest online subscription, let us know within 24 hours of purchase and we’ll refund your payment, providing you have not answered more than 50 questions (written exam subscriptions) or 5 cases (clinical exam subscriptions).
To request a refund, email email@example.com.
Where do the online questions come from?
Our online questions are written by a team of exam-specific editors, all of whom have passed the exam they're writing for.
Questions are based on past questions and exam themes, and have been written specifically for Pastest. With very few exceptions (approximately 5% of MRCPCH FOP/TAS) the questions are written exclusively for Pastest online subscriptions and are different to the questions in Pastest books.
We have provided feedback buttons throughout our site so that you can let us know your opinion or submit a query about a question. We endeavour to respond to queries as soon as possible but we cannot guarantee a response time, especially if your query has had to be referred to an online editor.
We respond to queries directly related to our products and questions only; we do not provide a medical reference service. We operate a zero tolerance policy for abusive/aggressive language.
We recommend using the latest versions of Firefox, Chrome, Safari or Internet Explorer (we no longer support 10.0 and earlier). The Pastest website supports current versions of these browsers. Although it can be viewed on older browser versions, some features may not be fully supported.
To access media on MyPastest you will need the latest version of Flash installed. This can be downloaded for free at www.flash.com.
If you are using a device that does not support Flash (such as an Android phone or tablet) then we recommend downloading the Dolphin Browser which supports Flash-based media.
To work through our Qbanks, we recommend an internet speed of at least 256kbps. To stream videos, you will need broadband internet with a speed of at least 1,000kbps for uninterrupted viewing. UK residents can check their connection speed at www.broadbandspeedchecker.co.uk.
How do I use the mobile app?
*Please note that the app requires an active online subscription. It is not currently available for MRCP 2 PACES, MRCPCH Clinical or GPST Entry 3 subscriptions. Available features dependent on subscription.
25% customer book discount
Add a book to your basket at the same time as purchasing an online subscription or booking on a course to get the discount.
If you have an active subscription or have booked to attend an upcoming course already, log in and head to the books section of any exam area to view the discounted titles available.
We deliver via a distributor to UK addresses using DPD Express Parcel Delivery Service. 95% of all mainland UK orders should arrive on the next working day.
Books ordered before 2pm, Monday to Thursday, will be delivered the next working day. Orders placed between 2pm on Thursday and 2pm on Friday will be delivered on the following Monday (bank holidays excepted, in which case delivery will be made on the Tuesday). Orders placed between 2pm on Friday and 2pm on Monday will be delivered on Tuesday.
We use DPD to deliver Pastest titles within Europe, with a maximum transit time of 5 working days.
Rest of world
For destinations outside Europe, we use DHL International Courier Service to deliver Pastest titles. These packages have a maximum transit time of 10 working days.
Deliveries of non-Pastest titles to all locations are fulfilled by third party carriers. We cannot guarantee next working day delivery for these titles.
Delivery charges (per order)
UK - £3.50 or free for current online/course customers (Pastest titles only)
Europe - £15.00
Rest of world - £35.00
Where's my package?
Books sent to UK addresses are normally delivered on the next working day, as long as your order is placed before 3pm, Monday to Thursday.
If you have not been left a card by the courier, get in touch at firstname.lastname@example.org and we will check the status of your delivery. If the courier has left a card, you will need to contact them to rearrange delivery.
Europe and Rest of World
Books sent overseas are normally delivered within 10 working days (or 5 working days if sent within Europe), and are fully traceable. If you have not been left a card by the courier, please email email@example.com and we will check the status of your delivery. If the courier has left a card, you will need to contact them to rearrange delivery.
Can I cancel my order?
Please note that you cannot cancel your order once it has been despatched. If you wish to cancel an order that has already been despatched you will need to return the item(s) to us for a refund in accordance with our returns policy (see below).
Book returns and refunds
To return your books please follow the instructions in the delivery documentation. We will refund the full purchase price of the product if the book(s) comply with the above description.
Please note we will only refund postage costs if the return is a result of our error (i.e. wrong, faulty or damaged product), but not when a product is simply unwanted.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund of the item, or to deduct up to 20% of the original selling price from the refund amount.
We do not charge for returns. If you are returning products paid for on your credit or debit card, any refund will be made directly to your card and can take 3-5 days to reach your account.
MRCP Part 1 courses: You’ll be sat down for most of the day, so wear something that is comfortable.
What to bring
MRCP Part 1 courses: Just bring yourself! You'll be given everything you need at the beginning of the course. However, you might want to bring a bag or rucksack to take your file home with you each night. The binders can be really big so are much more manageable if you have something to carry them in.
Can I transfer to another course?
|Course transfer||Non-clinical courses||Clinical courses|
|14 days before the course||No charge||No charge|
|7-13 days before the course||£50 admin fee||£100 admin fee|
|Less than 7 days before the course||£100 admin fee||Not available|
All customers booking a place on the 5-day MRCP Part 1 course receive access to MRCP Part 1 subscription from the time of booking until the date of the next exam. In the event of a transfer, an additional charge will be made if you also want to extend your Pastest online access.
- No transfers can be made once the course has started.
- We will only permit you to transfer your course date once.
- In the event of a course transfer, the cancellation policy remains related to the original course date booked.
Can I cancel my course booking?
We want you to be completely satisfied with every purchase you make with Pastest. If for any reason you are unable to attend the course you have booked, we will be happy to transfer your booking to another course (availability permitting) or give you a refund subject to the cancellation periods and charges below.
30 days before the course
22-29 days before the course
25% of the course fee
14-21 days before the course
75% of the course fee
7-13 days before the course
25% of the course fee
100% of the course fee
Less than 7 days
50% of the course fee
100% of the course fee
- No cancellations can be made once the course has started.
- If we cancel the course for any reason, we will offer you the choice of a transfer to alternative dates and/or location as available or give you a full refund. We will not cover any travel costs incurred.
- Whether you choose to transfer or cancel a course or we cancel a course, Pastest will not be liable for any cost incurred by you in arranging travel to and from the course or accommodation during the course.
- Candidates booked on clinical courses who have been given an examination date that overlaps with the course will be entitled to a full refund or transfer. Candidates must provide proof of their exam date within one week of receiving their exam allocation.
What do I get when I book a course?
You will receive an order confirmation via email, and PACES course customers will also receive an email that gives more information about their online content. Any other relevant information will be available in MyPastest in the run up to the course.
All course attendees can access pre-course material through MyPastest. The answers to any pre-course questions will be available in the course add-ons section of MyPastest. PowerPoint presentations can be downloaded/accessed through MyPastest.
MRCP Part 1 courses: Material is given to you at registration on the first day of the course. We cannot send material out in advance of the courses.
MRCP 2 PACES courses: Material is accessed via the MyPastest area of the website.
Free online content with MRCP 2 PACES courses
When will I be able to access the online content?
Certificates of attendance
Your certificate of attendance will be given to you on the last day of the course. If you have already attended a course and need a duplicate certificate, please email firstname.lastname@example.org
Can I reclaim VAT on my course fee?
As Pastest courses constitute services which are wholly delivered in the UK, overseas attendees are not able to reclaim VAT paid on their course fees.
Cameras & mobile phones
Please note that unauthorised filming or taking of photos on any Pastest courses is strictly forbidden. Anyone deemed to be breaching this rule will be asked to leave the course immediately, with no refund provided.
Many overseas doctors attend Pastest courses and experience no problems obtaining the relevant visa to attend. However, some candidates do experience difficulties, so we recommend that you make your visa application in plenty of time to avoid disappointment.
Unfortunately we are unable to make special exceptions to the cancellation and transfer terms and conditions for candidates unable to attend at the last minute due to complications with their visa applications.
As soon as you pay in full for your Pastest course place, you will receive a confirmation email which can be used to support your visa application. If required, we can also provide you with a formal letter of invitation, providing you have a confirmed place on the course. To request a letter of invitation please email email@example.com.
Terms & Conditions
Terms & conditions
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us on firstname.lastname@example.org or +44 (0)1565 752000 (Mon-Fri, 8:30am-4:30pm).
- Conditions - Terms and conditions and any special conditions
- Product - A product displayed for sale on the website
- Product description - Part of the website where certain terms and conditions in respect of the individual product are provided
- Special conditions - The terms and conditions in the product description
- Users - The users of the website collectively
- Personal information - The details provided by you on registration
- We/us - Pastest Limited
- Website - The website located at www.pastest.com or any subsequent URL which may replace it
- Cookies - Small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer
- United Kingdom and UK - England, Wales, Scotland, Northern Ireland and the Channel Islands
- You - A user of this website.
Use of the website
You are provided with access to this website in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions.
We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website. We reserve the right to refuse access to this website at our discretion.
Third party links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse, and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on, or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
If you wish to link to our website homepage or any page on our site, you must seek the permission of the Chief Operating Officer first. If permission is granted you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
MyPastest & Pastest online subscriptions
Your MyPastest account, Pastest online subscription and log in details are personal and non-transferable, and must be kept confidential and used only by you for the duration of your subscription or registration period. We reserve the right to terminate your subscription and/or take further action should we find you in breach of this clause.
My performance data
Pastest aims to retain performance data from expired subscriptions for a maximum of 90 days after the subscription has ended. Pastest retains the right to delete data from expired subscriptions as and when necessary, and makes no guarantees about the continued retention of data after a subscription has expired.
Intellectual property and rights of use
Pastest is the registered trademark of Pastest Limited. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors.
You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We do not seek to limit our liability for death or personal injury caused by our negligence. Our liability in connection with any product(s) purchased through our website is strictly limited to the purchase price of that product. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions Entire Agreement.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Your statutory rights are not affected by these terms and conditions.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of Pastest Limited is: Pastest Limited, Egerton Court, Parkgate Industrial Estate, Knutsford, Cheshire, WA16 8DX, United Kingdom. The company registration number is 4056527. Contact details for Pastest Limited are set out in the 'Contact us' section of our website.
Purchase of products
Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, guarantees, and after-sales service.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted, in accordance with our order acceptance policy.
Prices and descriptions may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. Details of this policy can be found in the 'contract creation and electronic contracting' section below.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Contract creation and electronic contracting
The technical steps required to create the contract (order acceptance policy) between you and Pastest Limited are as follows:
- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process
- Your order constitutes an offer to us to buy our product(s)
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Pastest Limited.
- Order acceptance and the completion of the contract between you and Pastest Limited will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in 'change or cancel your order'
Non-acceptance of an order may be a result of one of the following:
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
All disputes arising from this contract shall be governed by English law and statutes.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of the website.
You confirm that the credit or debit card being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on the website. We may refuse to process a transaction for any reason, or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of: our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We use internet standard encryption technology to protect your personal information including credit or debit card number, name and address. This process is known as SSL (secure sockets layer). To check that you are in a secure area of our site look at the bottom of your browser to see a closed padlock or an unbroken key. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.pastest.com in your browser address window.
Your privacy is of the highest importance to us, and we promise never to sell your personal details to any third parties.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, delivery address, telephone number, etc).
All such information is held on secure servers. Your credit/debit card details are used only for a single transaction. We do not store your credit/debit card details. Pastest complies fully with all applicable data protection and consumer legislation, and will treat all your personal information as fully confidential (although we reserve the right to disclose this information in the circumstances set out below).
Our online ordering system uses a 'cookie' to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous cookies that were generated on previous visits to our site.
If your internet browser is set to reject cookies or if your network firewall won't allow them, unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC or Mac.
In order to monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website that you visited prior to this site. We confirm that any personal information which you provide (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office.
We use your information only for the following purposes:
- For statistical or survey purposes to improve this website and its services to you
- To serve website content and advertisements to you
- To administer the website
- Consent to be notified of products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will endeavour to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we cease using your information and that we stop mailing information to you by writing to the Marketing Manager at Pastest Limited, Egerton Court, Parkgate Estate, Knutsford, Cheshire, WA16 8DX.
Alternatively you can email us at email@example.com quoting your full name and address and postcode. If you decide not to receive email newsletters from us regarding the website, you can remove your email address from our list at any time by using the unsubscribe links in the emails we send you.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled to do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our mailing list to receive notice of promotions, specials and new additions to the website.
Questions regarding this policy should be directed to the head office of Pastest Limited as follows:
Attn: Marketing Manager
Content and accuracy
The information offered by Pastest is obtained by our authors from reliable sources. However, while every effort has been made to ensure its accuracy, no responsibility for loss, damage or injury occasioned to any person acting or refraining from action as a result of information contained herein can be accepted by the publishers or author.
The following terms and conditions will apply to prize draws:
- Competitions are only open to people aged 18 or over.
- Participants must have a valid email address to participate.
- Participants must supply full details as required by the entry form.
- No responsibility is accepted for ineligible or fraudulent entries.
- Each participant can enter only once.
- A winner will be drawn at random.
- No cash alternative or alternative prize will be available on the entrant's request.
- Winners will be notified by email within 28 days of the closing date and will be required to confirm acceptance of their prize by replying to the email within 7 days.
- If a winner does not confirm acceptance of the prize within 7 days, they will automatically forego the rights to claim for the prize and a new winner will be chosen.
- Pastest reserves the right to withdraw or amend any offer, at any time, without notice.
- Any queries regarding the offer should be made to firstname.lastname@example.org
- The prize will be delivered to the winning name and address as supplied on the entry form.
- This prize draw is organised by Pastest Limited, Egerton Court, Parkgate Estate, Knutsford, Cheshire, WA16 8DX.
Zero tolerance policy
Any form of aggression towards staff working for Pastest is unacceptable, be it at a course or by telephone. We therefore operate a zero tolerance policy across the organisation as a whole.
A zero tolerance policy acknowledges that aggressive, abusive and threatening behaviour does not go with the job and will not be tolerated. Violence against staff is a crime and individuals behaving violently or aggressively towards staff may be reported to the police or to the GMC.
This zero tolerance policy covers foul and abusive language sent into the organization by email. We will not respond to any such communication, regardless of the underlying content, and the author will be warned that should their behaviour be repeated, we will terminate their subscription, and the user will not be entitled to any form of refund or compensation.