Frequently Asked Questions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. 

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

• Conditions - Terms and conditions and any special conditions
• Product - A product displayed for sale on the website
• Product description - Part of the website where certain terms and conditions in respect of the individual product are provided
• Special conditions - The terms and conditions in the product description
• Users - The users of the website collectively
• Personal information - The details provided by you on registration
• We/us - Pastest Limited
• Website - The website located at www.pastest.com or any subsequent URL which may replace it
• Cookies - Small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer
• United Kingdom and UK - England, Wales, Scotland, Northern Ireland and the Channel Islands
• You - A user of this website.

Access 
You are provided with access to this website in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions. 

Our rights 
We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. 

It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.  We reserve the right to refuse access to this website at our discretion. 

Third party links 
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse, and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on, or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. 

If you wish to link to our website homepage or any page on our site, you must seek the permission of the Chief Operating Officer first. If permission is granted you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Your MyPastest account, Pastest online subscription and log in details are personal and non-transferable, and must be kept confidential and used only by you for the duration of your subscription or registration period. We reserve the right to terminate your subscription and/or take further action should we find you in breach of this clause.

Age Restriction
You must be aged 18 or over to subscribe to and/or purchase Pastest products.

My performance data
Pastest aims to retain performance data from expired subscriptions for a maximum of 90 days after the subscription has ended. Pastest retains the right to delete data from expired subscriptions as and when necessary, and makes no guarantees about the continued retention of data after a subscription has expired.

Intellectual property and rights of use
Pastest is the registered trademark of Pastest Limited. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors.

You are permitted to use this material only as expressly authorised by us or our licensors. 

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. 

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website. 

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We do not seek to limit our liability for death or personal injury caused by our negligence. Our liability in connection with any product(s) purchased through our website is strictly limited to the purchase price of that product.  We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions Entire Agreement. 

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions. 

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. 

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Your statutory rights are not affected by these terms and conditions. 

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. 

Contact 
The registered company address of Pastest Limited is: Pastest Limited, No. 3 Booths Park, Chelford Road, Knutsford, Cheshire, WA16 8GS, United Kingdom. The company registration number is 4056527. Contact details for Pastest Limited are set out in the 'Contact us' section of our website.

Description of products 
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, guarantees, and after-sales service. 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted, in accordance with our order acceptance policy. 

Orders
You must be aged 18 or over to place an order on our website.

Prices and descriptions may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. Details of this policy can be found in the 'contract creation and electronic contracting' section below.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Contract creation and electronic contracting 
The technical steps required to create the contract (order acceptance policy) between you and Pastest Limited are as follows:

• You place the order for your products on the website by pressing the confirm order button at the end of the checkout process
• Your order constitutes an offer to us to buy our product(s)
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Pastest Limited.
• Order acceptance and the completion of the contract between you and Pastest Limited will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in 'change or cancel your order'

Non-acceptance of an order may be a result of one of the following:

• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error

All disputes arising from this contract shall be governed by English law and statutes.

Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. 

The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of the website. 

You confirm that the credit or debit card being used is yours. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. 

Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on the website. We may refuse to process a transaction for any reason, or refuse service to anyone at any time at our sole discretion. 

We will not be liable to you or any third party by reason of: our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

If your Pastest online subscription was paid for by your University/Medical School/Other educational institution, you agree that Pastest may share your progress and performance data with that institution, as well as certain personal identifiers (e.g. name, email address) for reporting purposes.

Please view our Privacy Notice page.

The information offered by Pastest is obtained by our authors from reliable sources. However, while every effort has been made to ensure its accuracy, no responsibility for loss, damage or injury occasioned to any person acting or refraining from action as a result of information contained herein can be accepted by the publishers or author.

The following terms and conditions will apply to prize draws:

• Competitions are only open to people aged 18 or over.
• Participants must have a valid email address to participate.
• Participants must supply full details as required by the entry form.
• No responsibility is accepted for ineligible or fraudulent entries.
• Each participant can enter only once.
• A winner will be drawn at random.
• No cash alternative or alternative prize will be available on the entrant's request.
• Winners will be notified by email within 28 days of the closing date and will be required to confirm acceptance of their prize by replying to the email within 7 days.
• If a winner does not confirm acceptance of the prize within 7 days, they will automatically forego the rights to claim for the prize and a new winner will be chosen.
• Pastest reserves the right to withdraw or amend any offer, at any time, without notice.
• Any queries regarding the offer should be made to enquiries@pastest.com

The prize

• The prize will be delivered to the winning name and address as supplied on the entry form.
• This prize draw is organised by Pastest Limited, No. 3 Booths Park, Chelford Road, Knutsford, Cheshire, WA16 8GS.

Any form of aggression towards staff working for Pastest is unacceptable. We therefore operate a zero tolerance policy across the organisation as a whole. 

A zero tolerance policy acknowledges that aggressive, abusive and threatening behaviour does not go with the job and will not be tolerated. Violence against staff is a crime and individuals behaving violently or aggressively towards staff may be reported to the police or to the GMC. 

This zero tolerance policy covers foul and abusive language sent into the organization by email. We will not respond to any such communication, regardless of the underlying content, and the author will be warned that should their behaviour be repeated, we will terminate their subscription, and the user will not be entitled to any form of refund or compensation.